Sarms Express will not offer refunds on purchases made through sarmsexpress.ca unless there has been a mistake in shipment or there is proof that the purity of the product purchased by the buyer is not as specified on the site. Refunds will only be given after the items have been returned to us at buyer’s expense. We are extra cautious as these are research items and we cannot determine the conditions that they are subjected to once shipped from our facility. If a product is missing from your order then please contact us immediately. Once we verify the legitimacy of the claim on product not received, we will send the missing item(s) to you. All orders are documented and are photographed prior to shipping to ensure customers get what they order ordered and to avoid any fraudulent claims.